«Hello Plant Lovers, Welcome to my Shop “Please read our Store Info and our Terms & Conditions before you order. Store info & our Terms Condition is the basis of the transaction agreement for each party (Buyer & Seller).” Plant Description: “Photos are for reference only (Plants sent are more or less like in the photo).” Terms and conditions: 1. General Terms 1.1. By purchasing a factory overseas, the customer is aware of and agrees to the rules of our delivery when it arrives due to the long transportation process and the state of the plant (with or without roots). It will take some time several times to recover. 1.2.Assuming the best that the customer has the knowledge and experience to take care of plant. 1.3. The customer is responsible for understanding whether the plant is prohibited or not in countries and understand the import requirements of their countries. 1.4.Customer must enter phone number and email address for DHL/EMS info. Many failures delivery caused by Customer Unreachable. DHL Express requires receipt of signature on delivery. 1.5. We do not accept cancellation orders after 2 days of receipt of orders. 1.6.We accept returns for dead plants, but not for dead leaves. 2. Export Process 2.1. Customers are required to ensure the delivery address a maximum of 2 days after the factory order. This address will be the reference for all Export Documents. 2.2. We do not accept submissions of any request by claiming to be Non Plants or other illegal acts. 2.3. Please note that some countries require an Import Permit or other documents. This is a customer obligation to provide the necessary Import Permit. As an example : A. Customers from Canada are required to provide an Import Permit. B. Customers from the UK are required to provide PEACH (Procedures for Electronics Certificate Application) from the Government Horticultural Marketing Inspectorate Great Britain. C. Customers from the USA must provide import permits for purchases of more than 12 plants. 2.4. We have to process an Export permit application from the Government of Indonesia prior to shipment. He usually takes 5-7 dats working days. 3. Custom Process & Shipping 3.1. Plants are carefully sanitized then covered with plastic with sterilized damp moss. Rolled plant on paper to provide protection for the leaves. We use styrofoam boxes or cardboard boxes as secondary packaging. 3.2. We will provide the Etsy System tracking number. 3.3. Customers should understand, the delivery duration depends on your Custom Clearance process. In the delay period, the Customer must contact the DHL/EMS/local call center contact center. 3.4. We ship plants with a Phytosanitary Certificate with each shipment, which indicates that the plant has been pass quarantine inspection and meet customer country requirements. 3.7. When the normal custom process has been passed (maximum 3 days) and the plant dies due to bad preparation by Our Team, customer can propose plant replacement. To qualify for plants replacement, pictures or videos of plant condition must be sent as evidence, within 24 hours of plant arrival.